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Where can be found information on STM services?
At the Customer Services Centre located on the mezzanine level of the Berri-UQAM métro station. There our staff can answer transit-related questions, and provide customers with schedule and route information tools. Customers can also obtain a refund for outdated tickets or settle a transaction error. The Centre is open on weekdays from 8 a.m. till 6 p.m. Transit information documents can be requested by telephone:

STM-INFO - Press 8 for English, option 4 and option 3
(514 786-4636 + 4 + 3)

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Where can be exchanged demagnetized transit passes?

CAM (Monthly pass)

• Before the 5^th day of the month, a demagnetized pass can be exchanged at any métro station;

• From the 5^th to the 24^th of the month, a defective pass can be exchanged at:

• Berri-UQAM

• Côte-Vertu

• Jean-Talon (near the Tour Jean-Talon access)

• Lionel-Groulx

CAM hebdo (Weekly pass)

• From Friday to Tuesday, demagnetized weekly passes can be exchanged at any métro station.

• On Wednesday and Thursday, a defective weekly pass can only be exchanged at Berri-UQAM station.

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How many calls are processed by the AUTOBUS automated telephone service?
AUTOBUS receives an average of 35,000 calls daily. The most popular routes on this service are  43 - Monselet, 160 - Barclay and 51 - Édouard-Montpetit Blvd.

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Where is the Lost & Found counter located?
At the Customer Services Centre, located at the Berri-UQAM métro station. Business hours are from 8 a.m. till 6 p.m., Monday to Friday.

STM-INFO + 8 for English, option 4 and option 2
(514 786-4636 + 8 + 4 + 2)

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Where should one phone to get information on bus routes?
The Information Centre offers that service since 1968. Agents at the Information Centre answer to over 6,000 calls every day (including calls processed by electronic equipment). The service is available from 7:00 a.m. to 8:30 p.m. on weekdays, and from 8:30 a.m. to 4:30 p.m. on weekends.

STM-INFO - press 8 for English, option 7
(514 786-4636 + 8 + 7)

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Can the STM archives be consulted by the general public?
Yes! For more information on this subject, please refer to the archives section on this site.

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Who qualifies for reduced fares?

• Children aged 6 to 11 pay reduced fare.
• Children aged 12 to 18 can pay reduced fare upon presentation of their Reduced Fare Access Card.
• Students aged 18 to 25 can travel with a reduced fare CAM (monthly pass) upon presentation of their Carte Privilege.
• Senior Citizens (65 and over) can pay reduced fare upon presentation of their Reduced Fare Access Card.

To obtain a Carte d'acc�s au tarif r�duit (Reduced fare access card) or a Privil�ge card, go to the following photo studio

Photo Art
Place Dupuis, Berri-UQAM metro station
Telephone : (514) 904-7277

Business Hours
Monday to Friday from 9 a.m. to 6 p.m.
Saturday from 10 a.m. to 5 p.m

Where is Montreal's first reserved lane on which buses travel against traffic?
The first reserved bus lane on which buses travel against traffic during rush hour runs along Pie-IX Boulevard. The 12-kilometre lane extents from Pierre-de-Coubertin Avenue at the south to d'Amos Street at the north. It was inaugurated in June 1990.