Table of contents

• Caregiver's Guide
• Only one telephone number to remember
• Automated Services... available 24 hours a day
• Admissions procedure
• Who to contact in case of an emergency

Requests for transportation

• How to submit a request
• Statutory holidays
• Coordinating transportation requests to avoid confusion
• The vehicle is late to show up
• In case of an accident

Intellectually or psychologically impaired users

• Before boarding
• During boarding
• Taking charge of an intellectually or psychologically impaired user
• Regulations pertaining to escorts
• Useful Numbers and Addresses

Next: Caregiver's Guide