The Customer Service Centre

The staff at the Customer Service Centre is there to help you !

• Transit information

• Lost & Found

• Monthly pass refunds

• General information

• Comments and complaints
   

Customer Service Centre Berri-UQAM station Mezzanine level (near the turnstiles) Telephone: STM-INFO - option 4 and option 3 (514 786-4636 + 4 + 3) Business Hours: Monday to Friday, 8 a.m. - 6 p.m.

Service points

With the new tickets à la carte and OPUS card going on sale, specially identified service points are now open for transit clients, Monday to Friday, from 7 a.m. to 9 p.m., as well as Saturday and Sunday, from 8 :30 a.m. to 4 :30 p.m.

If your card is malfunctioning, please go to one of the service points at Honoré-Beaugrand, Berri-UQAM, Jean-Talon and Lionel-Groulx stations. A new service point will also open in September at Côte-Vertu station.

Have you lost something ?

It usually takes about 48 hours for any object found in our installations to make its way to the Customer Service Centre.

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