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You
see someone in the tunnel
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No one is allowed inside the métro’s tunnel except authorized personnel. If
you see an intruder, pick up the red telephone in the
Assistance bay and report it immediately to the métro’s
communications centre.
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You see smoke inside a métro car
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Use the intercom to alert the train operator, who will call for
specially trained staff to be on hand at the next station.
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You are on the platform and your child stays aboard the train
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Pick up the red telephone in the Assistance bay and
report the situation to the communications officer. A staff member will be
waiting for your child at the next station. If you are a witness to this,
report it immediately.
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You are aboard the train and your child stays on the platform
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If the train has pulled out of the station, use the intercom to
report the problem. A staff member will comfort your child until you return.
If the train has not yet left the station, pull the emergency brake
to prevent the train from leaving. The operator will reopen the doors and
head for the métro car where the brake was released.
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You notice someone
emotionally distressed or crying standing at the edge of
the platform
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Pick up the red telephone in the Assistance bay and
report the situation immediately. The train operator will slow down prior to
entering the station, if possible, and staff will be sent over to talk to
this person.
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Someone is sick or
injured
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Report the situation by using either the red telephone in the
Assistance bay or the intercom aboard the train.
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You fell asleep and now you are alone inside the métro car
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Should that happen, just wait. The train will likely get underway again and
you can get off at the next station. If not, remember that the train
operator will be inspecting the train at the end of the work shift and will
then be able to assist you.
In any situation, we strongly
recommend that you report the incident to authorities and refrain from
intervening directly.
If you are thinking about suicide,
please call Suicide Action Montréal at 723-4000
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