THE FOLLOWING ARE A FEW SITUATIONS WHEN USING THE RED TELEPHONE ON THE PLATFORM OR THE INTERCOM IN THE TRAIN IS JUSTIFIED.
You see someone in the tunnel
No one is allowed inside the métro’s tunnel except authorized personnel.
If you witness such an intrusion, pick up the red telephone in the ASSISTANCE
bay on the platform and report it immediately to the métro’s communications
centre.
You see smoke inside amétro car
Use the intercom to alert the train operator,who will call for specially trained
staff to be on hand at the next station.
You are on the platformand your child stays aboard the train
Pick up the red telephone in the ASSISTANCE bay and report the situation to
the metro communications officer. A staff member will be waiting for your
child at the next station. If you witness such a situation, report it immediately.
You are aboard the train and your child stays on the platform
If the train has pulled out of the station, use the intercom to report the
problem. A staff member will find and comfort your child until you return.
If the train has not yet left the station, you can pull the emergency brake
to prevent the train from leaving. The operator will reopen the doors and head
for the métro car where the brake was released.
Someone is crying by the edge of the platformor appears distressed
Pick up the red telephone in the ASSISTANCE bay and report the situation
immediately. Train operators will slow down prior to entering the station,
if possible, and metro personnel will be sent there.
Someone is sick or injured
Report the situation by using either the red telephone in the ASSISTANCE bay
or the intercom aboard the train.
You fell asleep and now you are alone inside themétro car
Should that happen, just wait. The train will likely get underway again and you
can get off at the next station. If not, remember that the train operator will be
inspecting the train at the end of the work shift and will then be able to assist
you.
IN ANY SITUATION,WE RECOMMEND THAT YOU REPORT THE INCIDENT TO AUTHORITIES AND REFRAIN FROM INTERVENING DIRECTLY.
If you are thinking about suicide, please call
Suicide ActionMontréal at
514 723-4000
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